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Our Location
Burgundy Corporate Tower 252 Sen. Gil Puyat Ave., Makati City, Metro Manila, Philippines
View our store location to confirm address details, operating hours, and get turn-by-turn directions in one click.
View Store LocationsFrequently Asked Questions
Customer Support
How can I contact customer support?
You can reach us through the Contact form on this page. You may also email info@noyonacosmetics.com or contact@noyonacosmetics.com,
call 02 5310 5930, or message us on Facebook (Noyona Cosmetics / Lovial Philippines) and Instagram (@noyonacosmetics / @lovialph).
What concerns can customer support assist with?
We can help with order, payment, and delivery questions; product inquiries (ingredients, usage, recommendations); store availability; and concerns about defective or incorrect items. Please provide your order details and clear photos when applicable.
How long does it usually take to receive a response?
We usually reply within 24–48 business hours. During peak periods (sales or holidays), responses may take a little longer.
Is customer support available for both online and in-store purchases?
Yes. Customer support is available for both online and in-store purchases. For faster assistance, please include your order number (Shopee/Lazada/TikTok Shop) or your store name, purchase date, and receipt details.