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Frequently Asked Questions
Quick answers to your questions about shipping, returns, and how to get the most out of our products
What products are offered under Noyona Cosmetics?
Noyona Cosmetics offers makeup and hair care products, including lip, eye, and face producets, as well as hair treatment solutions formulated for everyday use.
What products are offered under Lovial?
Lovial offers personal care products such as hair darkening shampoos and body lotions, distributed exclusively in the Philippines by Noyona Cosmetics and Skin Care Products, OPC.
Are Noyona and Lovial products safe for daily use?
Yes. Our products are formulated for regular use when used according to the instructions indicated on the product packaging.
Are your products suitable for all skin and hair types?
Most products are suitable for various skin and hair types. Individual results may vary. A patch test is recommended, especially for sensitive skin or scalp.
Are Noyona and Lovial products FDA-approved?
Our products are registered with or compliant with Philippine FDA regulations, depending on the product category, in accordance with local cosmetic safety and labeling requirements.
What key ingredients are used in your products?
Our products use carefully selected cosmetic-grade ingredients, including natural and conditioning components. Complete ingredient lists are clearly indicated on each product label.
Do the products contain parabens or harmful chemicals?
All Noyona and Lovial products are paraben-free and comply with applicable cosmetic safety standards. For full ingredient details, please refer to the product label.
Are Noyona and Lovial products cruelty-free?
Yes. Our products are cruelty-free and are not tested on animals.
Are the products safe for sensitive skin or scalp?
Our products are formulated to be gentle. However, we strongly recommend performing a patch test prior to full application.
Can pregnant or breastfeeding women use your products?
We advise consulting a healthcare professional before using any cosmetic or personal care product during pregnancy or breastfeeding.
How should Noyona and Lovial products be used for best results?
Always follow the usage instructions indicated on the product packaging. Proper use helps ensure optimal performance.
Is there a Halal-certified product?
Yes. The Lovial Goat’s Milk & Pearl Hand & Body Lotion is Halal-certified in Malaysia. (The Halal certification applies to the lotion only.)
How long does it take to see visible results?
Results vary depending on the product, usage, and individual condition. Some products may show immediate visible effects, while others may require consistent use.
Can the products be used with other beauty or hair care products?
Yes, unless otherwise stated on the product label.
Are Noyona Cosmetics manufactured locally or internationally?
Noyona Cosmetics products are manufactured internationally, including the sourcing and processing of raw materials. Production is carried out by accredited manufacturing partners and follows established quality, safety, and regulatory standards prior to distribution in the Philippines.
How should the products be stored?
Store products in a cool, dry place, away from direct sunlight and heat.
Where can I find usage instructions for each product?
Usage instructions are printed on the product packaging and available on official product pages.
What is Noyona Cosmetics and Skin Care Products, OPC?
Noyona Cosmetics and Skin Care Products, OPC is a Philippine-owned beauty company focused on developing and distributing safe, effective, affordable, and accessible beauty and personal care products. We operate through both e-commerce platforms and selected retail channels nationwide.
What brands does the company handle?
Noyona Cosmetics – our in-house brand guided by the philosophy Beauty Rooted in Nature Lovial – a Malaysian personal care brand distributed exclusively in the Philippines
Where are your products available?
Our products are available through: – Selected offline retail stores nationwide – Official e-commerce platforms – Authorized distributors and resellers
How can I become a distributor or reseller?
You may contact us through our official email or website inquiry form.
What are the requirements to apply as a distributor or reseller?
Requirements may include submission of basic business information and supporting documents, depending on the account type.
Do you offer distributor or reseller packages?
Yes. Packages vary based on brand, order volume, and location.
Is there a minimum order quantity?
Yes. Minimum order quantities depend on the product and account classification.
Can distributors or resellers sell online or via social media?
Yes, subject to approval and compliance with our brand and distribution guidelines.
Do you accept international distributor or reseller applications?
International applications may be reviewed on a case-by-case basis.
How can I contact customer support?
📧 contact@noyonacosmetics.com Tell number: 5310-5930
What concerns can customer support assist with?
Product information, Order-related concerns, Distributor and reseller inquiries, and Feedback and suggestions.
How long does it usually take to receive a response?
We aim to respond within 1–2 business days.
Is customer support available for both online and in-store purchases?
Yes. Customer support assists with both online and in-store concerns.
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